Customer Success Manager, Publisher SaaS

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers. They are seeking a client-delight-obsessed Customer Success Manager for their Publisher SaaS team to work directly with senior marketing leaders at major publishers to drive audience acquisition and subscription growth.

Responsibilities:

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and strategic publishing clients, including initial onboarding, campaign execution, optimization, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
• Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients

Requirements:

• BA/BS degree plus experience related to digital media or digital advertising
• 3-4 years of direct experience in account management or customer success
• A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers (examples: Conde Nast, Meredith, Time, Refinery29, Tribune, CNN, etc.)
• Demonstrated success in fast-paced and demanding tech or startup environments; you relish adversity and overcoming obstacles
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
• Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools