Customer Success Manager- HelloData

Grace Hill is seeking a high-impact, growth-oriented Customer Success Manager to support their HelloData product by driving customer adoption, retention, and expansion in a fast-paced SaaS environment. The role involves account ownership, strategic relationship management, and providing data-driven guidance to ensure customer satisfaction and revenue growth.

Responsibilities:

• Guide customers through onboarding and implementation in partnership with internal teams
• Educate customers on product features and best practices to drive adoption and value realization
• Lead ongoing success motions to ensure customers see value early and often
• Own a book of business across mid-market and/or enterprise customers
• Build strong, long-term relationships with key stakeholders and act as a trusted advisor
• Monitor customer health, proactively manage risk, and prevent churn
• Lead renewal conversations and ensure a seamless renewal process
• Identify and drive upsell and expansion opportunities in partnership with Sales
• Proactively align HelloData’s solutions to customer goals and business outcomes
• Consistently hit or exceed targets for retention, expansion, and customer satisfaction
• Work cross-functionally with Product, Sales, Support, and Marketing to improve the customer experience
• Advocate for customer needs and provide feedback to help shape product improvements
• Contribute to building scalable customer success processes as HelloData grows
• Analyze customer data to track performance, usage, and ROI
• Deliver regular success reviews and actionable insights to customers
• Maintain accurate records of customer activity, health, and engagement in CRM and CS tools

Requirements:

• 2–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or tech REQUIRED
• Proven ability to manage multiple accounts in a fast-paced, high-growth environment
• Strong commercial mindset with experience driving renewals, expansion, or revenue growth
• Excellent communication, presentation, and relationship-building skills
• Strong problem-solving and analytical abilities with a data-driven approach
• Comfortable working cross-functionally and navigating evolving processes
• Experience with CRM and CS tools (e.g., HubSpot, Intercom, Salesforce, Gainsight, ChurnZero, etc.)
• Organized, self-motivated, and able to manage priorities independently
• Willingness to travel up to ~30% as needed
• Property management and/or real estate industry (multifamily, commercial, proptech, brokerage, development, etc.) experience is strongly preferred
• Bachelor's degree preferred or equivalent practical experience