Project Manager, Onboarding

Block is a company focused on building technology to enhance access to the global economy. They are seeking a Project Manager for Onboarding to manage the final stages of the sales funnel, ensuring a smooth onboarding process for US merchants and driving efficiencies in the sales cycle.

Responsibilities:

• Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success
• Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert
• Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery
• Create and maintain engaging training materials for both internal teams and external partners
• Execute accurate data entry and migration tasks for select sellers as part of the onboarding process
• Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation
• Occasional onsite merchant work, including training and hardware install
• Data Entry: configure customer account, optimise menu setup, and other data entry tasks involved in getting a merchant onboard

Requirements:

• BA/BS degree, preferably
• 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success
• An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you
• Bias for action; performance driven with the confidence to operate independently
• Ability to thrive within ambiguity and operate independently
• Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills
• Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables
• An ability to learn quickly as new products and organisational changes are released
• Previous Project Management experience is expected
• Experience in the POS, Payments or Tech industries is a plus
• Experience in hardware installation and network configuration is a plus