Lead Application Engineer

A New Beginning-Genesis 2 is seeking a Lead Application Engineer with extensive experience in flexible packaging for their Adhesive Technologies business unit. The role involves product recommendations, customer consultations, technical visits, and collaboration with internal teams to enhance customer adhesive-related processes.

Responsibilities:

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
• Promote internally SBU innovations and best learnings cross accounts
• Acts as a trusted technical partner for customers by leading product / technology demos, troubleshooting, and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed
• Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing
• Provides timely technical support for assigned regional customers including product recommendations, complaint investigations, and analytical problem solving
• Demonstrates appropriate project management skills by justifying and scoping customer projects, as well as supporting our market areas by driving our innovation and technology pipeline
• Plans, executes and communicates laboratory requests to support customer / market projects
• Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders
• Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights
• Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations
• Leads by example in Safety, completing all necessary site and field safety requirements
• Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities

Requirements:

• BS ChE, ME, MatE, Chemistry or similar degree / experience required
• Typically, 5-10+ years of technical service, engineering, or industry experience; relevant experience in the Flexible Packaging industry in North America
• Hands-on coating and/or converting expertise (mechanical / application equipment aptitude) in laminating adhesives and/or coatings technology area is highly valued
• Excellent project management and organization skills
• Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN
• Excellent written and verbal communication skills
• Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management both at customers and within the company
• Experience in troubleshooting complex / difficult problems