Senior Business Intelligence Engineer, Amazon Customer Service

Amazon is a global leader in e-commerce and technology, and they are seeking a Senior Business Intelligence Engineer to join their Customer Service - Social team. This role involves defining business intelligence strategies, providing solutions for complex problems, and driving operational excellence and data modeling to improve customer understanding and decision-making.

Responsibilities:

• Define the organizations business intelligence strategy, and influence the architectural decisions
• Provide business intelligence solutions that solve complex problems for the organization, and inform multiple business decisions
• Build a robust, extensible, and scalable reporting structure
• Contribute to business reviews, and communicate effectively with leadership audiences
• Define, and iterate on data strategies that cross multiple CS teams
• Drive best practices in operational excellence, data modelling, and analysis
• Hire, mentor, and develop others