Service Delivery Manager - III (Email Marketing Channel Management)

Mindlance is a company that values career development, collaboration, innovation, and inclusiveness. The Digital Marketing team is seeking a contract professional to support email channel management and campaign execution, providing critical support across multiple email marketing initiatives during a temporary leave period.

Responsibilities:

• Support execution of email marketing campaigns across multiple business lines, including newsletters, nurture journeys, client retention programs, and service communications
• Assist in content development and campaign setup, including compiling assets, building link matrices, and coordinating with creative and production teams
• Execute and support email builds within Stensul, including QA testing, approvals, and final deployment readiness
• Manage campaign workflows, timelines, and documentation to ensure on-time delivery across concurrent projects
• Coordinate stakeholder inputs across Brand, Compliance, Product, and Marketing teams to ensure alignment and approvals
• Support email journey development, including briefing materials, sequencing, and measurement planning
• Assist in list intake coordination, audience targeting setup, and campaign tracking implementation
• Conduct QA testing and validation across templates, links, personalization, and rendering to ensure accuracy and compliance
• Support reporting processes by compiling campaign performance data and preparing insights for stakeholders

Requirements:

• 2–4 years of experience in email marketing, digital marketing, or campaign execution
• Strong attention to detail, particularly in QA/testing and campaign execution
• Strong understanding of email marketing best practices, including QA, compliance, and performance tracking
• Ability to work both independently and collaboratively in a fast-paced environment
• Excellent organizational and communication skills
• Experience coordinating across multiple stakeholders and managing concurrent projects
• Bachelor's Degree, preferably in Marketing, Business, or a related field
• Experience working with email marketing platforms (e.g., Stensul, Salesforce Marketing Cloud, or similar tools)
• Proficiency in Microsoft Excel and PowerPoint