Solutions Engineer - Agents & Automation

SHI International Corp. is a global provider of IT solutions and services. The Solutions Engineer will serve as a technical subject matter expert for Microsoft 365 Copilot and agent-based solutions, partnering with customers to design and implement AI-driven workplace experiences that deliver measurable business outcomes.

Responsibilities:

• Serve as the technical SME for Microsoft 365 Copilot deployment, extension, and agent solution development in Copilot Studio, including first-party, declarative, and custom engine agents
• Guide SHI customers through hands-on Microsoft 365 Copilot deployments, including tenant readiness assessments, data and AI readiness, license assignments, use case identification, and governance
• Lead end-to-end Copilot deployments, including prerequisite validation, service enablement, and rollout planning across Microsoft 365 Admin Center and related services
• Design and implement security and compliance controls using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege)
• Assess and reduce data exposure risks by analyzing Microsoft Graph signals, SharePoint and OneDrive permissions, sensitivity labels, and external sharing configurations
• Design and implement end-to-end agent solutions using Copilot Studio and the Power Platform, aligning workflows, automation, and extensibility to business needs
• Establish enterprise agent governance, including environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management
• Configure Power Platform environments, including: DLP policies, Managed environments and environment groups, Environment rules and governance controls, Power Platform pipelines for ALM, including approval flows, Copilot Studio Kit installation and configuration
• Define agent architectures that balance out-of-the-box Copilot capabilities with custom logic, integrations, and automation patterns
• Implement secure, governed environments across identity, data access, compliance, monitoring, and lifecycle management
• Advise on best practices for Copilot adoption, governance, auditing, agent design, evaluation, observability, and operational readiness
• Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards
• Develop and maintain technical assets, including reference architectures, design patterns, solution templates, and implementation guides
• Support customers in implementing Agent 365 to monitor, govern, and secure agent ecosystems
• Guide customers in exploring and adopting frontier capabilities, including Copilot Cowork and pre-built Microsoft agents
• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results

Requirements:

• Bachelor's degree in a technical, business, or related field, or equivalent practical experience
• 4+ years of experience delivering solutions across Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies
• Hands-on experience with Microsoft 365 Copilot and Copilot Studio, including first-party agent capabilities
• Experience designing or implementing declarative and embedded agents using Power Platform (Power Apps, Power Automate, Power Fx, YAML)
• Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services
• Demonstrated ability to act as a technical advisor and SME, guiding solution design and implementation
• Knowledge or interest in applied AI concepts such as prompt design, evaluation, monitoring, and responsible AI practices
• Familiarity with design-led or human-centered solution approaches
• Strong analytical and problem-solving skills with the ability to translate business needs into scalable technical solutions
• Excellent communication skills across technical and business audiences
• Commitment to continuous learning and staying current with Microsoft Copilot, agent, and AI platform evolution
• Ability to travel to SHI, partner, and customer events
• Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders
• Strong ethical standards and adherence to data privacy, governance, compliance, and security policies
• Commitment to continuous learning across Microsoft Copilot, AI workloads, and adoption best practices
• Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900)
• Power Platform Solutions Architect (PL-600)
• Microsoft Agentic AI Business Solutions Architect (AB-100)
• Microsoft Azure AI Engineer Associate (AI-102)