Customer Service Representative / Member Services Representative / Benefits Customer Service Representative / Claims Support Representative / Healthcare Benefits Representative

Diverse Lynx is seeking a Customer Service Representative in the healthcare sector. The role involves supporting members by providing accurate information to assist them in making informed healthcare decisions while handling a high volume of inbound calls with professionalism and empathy.

Responsibilities:

• Handle 50–70 inbound customer calls daily with professionalism and empathy
• Address inquiries related to eligibility, benefits, claims, policies, and procedures
• Document and track customer interactions accurately
• Resolve issues or route them to appropriate teams when necessary
• Manage escalations with diplomacy and a solution-oriented approach
• Navigate multiple systems and databases while assisting customers
• Maintain productivity, quality, and service standards
• Ensure timely resolution of customer inquiries
• Collaborate with internal teams for effective issue resolution
• Deliver excellent customer experience and satisfaction

Requirements:

• High School Diploma or equivalent
• Minimum 1 year of customer service experience
• Ability to work full-time with flexible shifts
• Strong computer navigation and multitasking skills
• Experience in healthcare or insurance industry
• Call center experience
• Data entry experience
• Familiarity with tools such as OnBase, LeaveSource, or MS Office