Business Analyst II, Production Operations

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. The Business Analyst plays a crucial role in eliciting, analyzing, and managing project requirements while serving as a liaison between the business and the Information Systems software development team.

Responsibilities:

• This role will be primarily focused on Production Operations related projects
• Interface with various Operations and Technology partners to ensure smooth Production rollouts and ongoing operations. Be proactive with vendors and monitoring releases
• Maintain knowledge in requirements gathering and documentation experience with Mortgage Loan Origination Systems (LOS) preferred. Provide technological solutions for supported production systems
• Partner with the project sponsor and other Business Analyst(s) to document project objectives
• Analyze scope of project in order to identify project stakeholders
• Elicit project requirements using interviews, document analysis, viewpoints, etc
• Write project requirements specifications and business rules according to standard templates; use natural language to simply, clearly, unambiguously, and concisely convey specifications
• Accurately define quality attributes and constraints
• Enter, manipulate, and report on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain version control system throughout the project and when developing technical close-out documentation
• Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business or Systems Analysts to identify cross impacts of final programming changes to other areas
• Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail
• Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements
• Discover and implement ways to reuse requirements across projects
• Perform other duties as assigned

Requirements:

• Bachelors Degree directly related to the position or equivalent, required
• Minimum four years experience programming/system analysis business process or project management required
• Relevant experience in mortgage lending and/or consumer lending technology; Experience in mortgage operations segment is highly preferred
• Experience leading /working with teams in agile setting, managing backlog/release plan, writing and collaborating on epics and user stories strongly preferred
• Experience in leading or participating in business process improvement initiatives
• Experience working with XMLs and knowledge of APIs as it pertains to web services and vendor integrations highly desired
• Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output
• Modeling skills necessary to represent requirements information in graphical forms that augment textual representations
• Understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice
• Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders
• Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results
• Strong proficiency with Microsoft Office, JIRA, SharePoint, collaborative cloud-based programs, and third-party task management software applications required
• Ability to work under pressure, in a fast-paced, data-driven environment
• Ability to organize and manage multiple priorities simultaneously
• Self-motivated, with the ability to work independently with a strong attention to detail
• General to intermittent supervision required, depending on experience
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values