Technical Project Manager

ICONMA is seeking a Technical Project Manager for their client, an American Multinational Clothing and Accessories Retailer. The role involves defining the purpose and governance of the MSP Excellence CoE, developing standards and training programs, and ensuring effective knowledge transfer to the permanent team.

Responsibilities:

• Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE, including what it owns, what it advises on, and how it interfaces with Provider Governance, Finance, and Data teams
• Establish the CoE's standards council cadence and decision-making process for approving SIAM standards, onboarding assets, and training curriculum
• Develop the core set of SIAM standards, process playbooks, and operating procedures that retained teams and vendors will follow — practical and adoptable at the client's current maturity level
• Build a reusable library of templates, checklists, and reference materials the team can maintain and update over time
• Design and deliver training programs for the SPOps team covering SIAM principles, vendor governance expectations, and evidence standards
• Build onboarding materials for new providers and team members to ensure consistent understanding of how Client governs its MSP ecosystem
• Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capability Client; define a maturity roadmap the permanent team can pursue after engagement close
• Document all CoE assets, standards, processes, and training materials in a form the permanent team can own, update, and operate without external support
• Support knowledge transfer to the incoming permanent team as they come on board during the engagement period

Requirements:

• 10+ years in consulting or enterprise roles designing and operating CoEs, enablement functions, or capability development programs for technology services environments
• Demonstrated experience building governance standards, playbooks, and training programs for multi-provider managed services ecosystems
• Produces standards and playbooks that people actually use — accessible, actionable, and calibrated to where the organization actually is
• Experienced operating as an independent contractor; able to structure work, manage stakeholders, and deliver to a defined scope and timeline without organizational infrastructure
• Strong facilitation and instructional design skills; has designed and delivered training programs for mixed-experience audiences
• Committed to leaving assets and documentation the permanent team can own and operate independently
• ITIL, PMP, or equivalent certifications a plus
• Bachelor's degree required
• CoE design and operating model development
• SIAM standards and playbook development
• Enablement, training, and facilitation
• Maturity assessment and roadmap development
• Consulting delivery and clean handoff discipline