Digital Marketing / Product Operations Manager

Federal Express Corporation is seeking a Digital Marketing / Product Operations Manager to serve as the operational engine for product teams. The role involves managing planning rhythms, coordinating across stakeholders, and driving accountability to outcomes, while ensuring efficient product development.

Responsibilities:

• Owns and drive the full agile planning cycle (sprint planning, PI planning, retros, demos, etc.)
• Partners closely with the Product Manager to maintain a healthy, prioritized, and groomed backlog
• Manages intake workflows and support triage of incoming demand or defects
• Coordinates go-to-market checklists, readiness reviews, and delivery timelines
• Monitors initiative progress, flag blockers, and escalate risks across product, engineering, and design
• Builds and maintains dashboards and operating reviews (OKRs, KPIs, roadmap status, etc.)
• Identifies process gaps and lead improvements to team efficiency, planning accuracy, and delivery predictability
• Performs other duties as assigned

Requirements:

• Bachelor's degree in business or related field. In lieu of a degree, 6 years of practical experience may offset education requirements
• Two years of experience in product operations, program management, or agile delivery
• Experience supporting multiple pods or initiatives
• Hands-on experience with agile methodologies (Scrum, SAFe, Kanban)
• Experience with agile delivery tools (e.g., Jira, ADO, Planview, Confluence)
• Strong communication and facilitation skills—comfortable working across product, engineering, and business
• Familiarity with go-to-market and launch readiness processes
• Ability to manage complex projects with multiple stakeholders and moving parts
• Strong analytical skills and experience building reports or tracking metrics
• Administers and optimizes team tooling environments (Jira workflows, Slack channels/integrations, Airtable bases, etc), ensuring consistent configuration, access management, and alignment to Product Operations standards
• Must also have experience in the following: Jira, Planview, Airtable, Agility