Customer Service Representative

Aditi Consulting is seeking a Customer Service Representative to resolve customer inquiries regarding plan benefits, claim payments, and eligibility. The representative will engage with customers through various communication channels and must meet performance metrics while maintaining a professional demeanor.

Responsibilities:

• Research and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
• Meets set statistical performance measures such as length of each call and daily call volume
• Acts as a liaison between customers, internal departments, vendors, and business associates
• Assists with the training of other team members
• Participate in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
• Adheres to all Customer Service policies and procedures

Requirements:

• Associate's degree in business administration or related field with a minimum of six months' work experience. In lieu of degree a min of 2 years' experience working in a customer service setting/environment
• Successful completion of the Customer Service Training Program
• Ability to multi-task in a fast-paced environment while maintaining high accuracy
• Excellent oral, written, and listening skills
• Capability to handle stressful situations in a professional manner
• Ability to respond to all inquiries in a calm, polite, professional manner
• PC skills required
• Work occasional overtime as required to meet business needs