Field Applications Engineer

Cirkla Inc. develops and manufactures high performance fiber packaging solutions aimed at reducing plastic in packaging. They are seeking a Field Applications Engineer to manage new account trials and ensure existing accounts run smoothly, acting as the technical liaison for customers during the adoption of their innovative tray technology.

Responsibilities:

• Support customers in adopting Cirkla's patented tray technology, a high-performance sustainable alternative to plastic trays
• Visit customer sites during trials and tray testing; observe performance and troubleshoot technical or application-related issues on the line
• Support customers in integrating trays onto their existing lines and equipment; denesting, line speed, pad compatibility, sealing parameters
• Own the shelf-life test end-to-end: ship samples, deliver the technical data package, follow up weekly, and answer QA questions directly
• Proactively identify issues during trials and provide on-site or remote technical resolution
• Serve as the primary technical point of contact for all active customers post-conversion
• Conduct regular check-ins and site visits to ensure customers are running Cirkla trays smoothly at their current volumes
• Respond rapidly to line issues, quality concerns, or operational changes at customer facilities
• Track account health indicators
• Maintain a live view of trial status across active pipeline accounts
• Capture customer feedback, test results, line performance data, and improvement opportunities
• Document trial learnings and maintain customer technical records
• Coordinate with R&D, production, and quality teams to implement required product or process modifications
• Feed competitive intelligence back to the sales team: equipment in use, incumbent suppliers, objections raised at customer sites

Requirements:

• 3–6 years of experience in technical sales, application engineering, or packaging roles
• Strong understanding of packaging materials, food trays, or industrial packaging applications
• Proven ability to manage ongoing customer relationships, not just close trials
• Strong problem-solving and troubleshooting skills; able to work independently at a customer site
• Good communication skills with the ability to explain technical concepts simply
• Willingness to travel frequently for customer visits and account management across the US
• Hands-on experience with MAP/VSP, overwrap, or fresh protein packaging