Key skills
SaaSProject ManagementCustomer SuccessSales
About this role
Role: Content Project Manager
Location: Ohio (Remote)
Duration: 10 Months
Pay Rate: $40/hr on W2
Description:
Seeking a Content Project Manager to oversee the development and maintenance of customer experience resources that help instructors, students, and internal teams succeed.
You'll join the Customer Experience Marketing team to transform complex content into clear, practical onboarding resources, training materials, and how-to guides all aligned to our Support At Every Step strategy. You ll also help manage Customer Experience survey feedback, ensuring insights are routed to the appropriate teams for timely follow-up.
What You'll Do
- Manage the creation, production, and upkeep of customer-facing and internal support content.
- Simplify complex workflows into clear, user-friendly materials.
- Keep our content library organized and up to date.
- Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams.
- Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up.
What You Bring
- Proven experience in technical writing or content management (edTech/SaaS a plus)
- Strong ownership of documentation processes
- Exceptional writing, editing, and project management skills
- Comfort with fast-paced, collaborative work
- Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
- Bonus: LMS platform experience