Technical Support Analyst

Job Title : Technical Support Analyst

Location : Basking Ridge, New Jersey (Hybrid)

Duration : 12+ Months

Skills:

• Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
• Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
• Strong problem-solving skills and ability to troubleshoot basic technical issues independently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Customer-oriented mindset with a focus on delivering high-quality customer service.
• Familiarity with ticketing systems and knowledge base tools is a plus
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
• Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

• A minimum of 5 to 7 years of overall experience is required.
• Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
• Bachelor's degree in computer science, Information Technology, or a related field.
• Experience in Banking /payment technologies is a plus.