Business Process Engineer

CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. In this role, the Business Process Engineer will analyze, design, and optimize workflows to enhance efficiency and improve customer experience across the organization.

Responsibilities:

• Map current-state processes across underwriting, claims, operations, and policy administration for all journeys and workstreams
• Identify inefficiencies, redundancies, and compliance risks
• Establish ground rules for why something should or shouldn’t be automated
• Establish learning mechanism for how we learn from automation and human involvement to make both sides more effective
• Develop future-state workflows leveraging best practices and technology
• Recommend and implement process improvements using Lean, Six Sigma, and other methodologies
• Collaborate with IT and business teams to understand and utilize existing tools and/or integrate new tools where applicable
• Develop baseline process performance metrics
• Define KPIs and metrics to monitor process performance
• Conduct root cause analysis and implement corrective actions when process performance is not within standard
• Facilitate process mapping sessions with underwriting, claims, operations, and other key stakeholders
• Align stakeholders for decision making as it applies to process alignment
• Establish Process Control Framework to ensure they processes operate efficiently, consistently, and in compliance with defined standards
• Ensure all process changes adhere to insurance regulatory requirements and internal policies

Requirements:

• Bachelor's degree in business, Business Process Management, Engineering, or equivalent work experience
• 3+ years of experience in process engineering or workflow optimization
• Lean, Six Sigma Certification required
• Proficient with process mapping tools (Visio, Lucidchart, Smartsheet, etc.) and workflow automation platforms
• Proficient with Microsoft Office Product (Excel, Word, PowerPoint, Viso, etc.), and business intelligence software tools such as SQL, Tableau, PowerBI, etc
• Excellent analytical and problem-solving skills, verbal, and written communication
• Experience with mining data and putting together meaningful analysis in executive level summary format
• Familiarity with insurance operations (underwriting, claims, policy servicing) and core applications (e.g., Guidewire, Duck Creek, or similar) preferred
• Lean Six Sigma Green Belt or higher preferred
• Insurance experience preferably within Property and Casualty
• Certifications such as CPCU, ARM, or AIC are a plus
• Project management certification (PMP or Agile) is a plus
• Strong understanding of insurance operations and regulatory environment
• Ability to translate complex processes into actionable insights
• Excellent facilitation and stakeholder engagement skills