Key skills
Inbound call center experienceFinancial services experienceCommunication
About this role
Entech is a company seeking a Customer Service Associate for a seasonal remote position. The role involves handling high-volume inbound calls, assisting with loan applications, and resolving customer issues professionally.
Responsibilities:
- Handle back-to-back inbound calls from customers
- Assist with loan applications and documentation
- Resolve issues quickly and professionally
- Follow structured workflows and log all interactions accurately
Requirements:
- 2+ years inbound call center experience
- 1+ year financial services experience
- Strong communication skills
- Ability to work independently in a remote environment
- Must be on-shore in the Contiguous United States (48 states)
- Reliable high-speed internet
- Backup connection required (hotspot or alternate workspace)
- Personal laptop for training (equipment provided after)