Customer Success Manager (Remote - US West Coast)

Synera is an AI Agent Platform for Engineering, aiming to redefine product development in complex industries. They are seeking a driven customer success professional to enhance their presence on the West Coast by managing strategic accounts and ensuring customer value realization.

Responsibilities:

• You will lead software rollouts and ensure fast, measurable customer value realization
• You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts)
• You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach

Requirements:

• You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview
• You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth
• You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods
• You are confident engaging with senior stakeholders, including C-level executives
• You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks
• You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth