Project Manager, Customer Engineering

Claritas Rx is a venture-backed digital health startup focused on enhancing the patient experience in specialty biopharmaceutical products. The Project Manager will oversee the operational execution of customer implementations, ensuring all activities are coordinated and delivered according to specifications while collaborating closely with various internal teams.

Responsibilities:

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live
• Partner directly with the Implementation team to ensure Customer Engineering-related activities are scoped, scheduled, and performed to expectation across every customer engagement
• Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations
• Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities
• Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead
• Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation

Requirements:

• 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment
• Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management
• Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production)
• Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management
• Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs
• Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers
• Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers
• Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions
• Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data
• Great energy and passion — must be comfortable in a rapidly changing, dynamic environment
• B.S. or B.A. in business, engineering, computer science, or related field
• Ability to work in a fast-paced, dynamic, and team-oriented environment
• PMP, CSM, or equivalent project management certification
• Experience in healthcare, life sciences, or biopharma data
• Familiarity with HIPAA/SOC/HITRUST requirements
• Experience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams
• Experience standardizing governance templates and processes across a portfolio of accounts