Salesforce Quality Assurance Engineer (Remote)

ICF is a global advisory and technology services provider, and they are seeking a skilled Quality Assurance (QA) Engineer to ensure the quality and reliability of a mission-critical Salesforce-based SaaS solution for the US Department of Homeland Security. The QA Engineer will develop and execute test plans, validate system functionality, and ensure compliance with federal security standards.

Responsibilities:

• Develop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce-based system functionality, workflows, and integrations
• Perform functional, integration, regression, and performance testing to ensure the solution meets stakeholder requirements and federal compliance standards
• Validate data migration from legacy systems, ensuring data accuracy, integrity, and completeness
• Collaborate with developers, business analysts, and stakeholders to understand requirements, user stories, and system workflows to design effective test strategies
• Identify, document, and track defects using tools like Jira, ensuring timely resolution and retesting
• Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, reviews) to provide quality assurance insights and align testing with sprint goals
• Support user acceptance testing (UAT) and validate training materials to ensure usability and adoption
• Create and maintain QA documentation, including test results, defect reports, and quality metrics, for gate reviews and project deliverables
• Contribute to continuous improvement of testing processes and tools to enhance efficiency and coverage

Requirements:

• 4+ years as a Quality Assurance Engineer developing, documenting, and executing application test plans and scripts for software development projects
• 1+ years working on a large Salesforce implementation
• 3+ years of experience and proven proficiency with Agile project management tools (Jira) and Microsoft Office Suite
• 1+ years of experience delivering user training or creating technical documentation
• Candidate must have a Public Trust or an Active Secret clearance
• U.S. Citizenship is required due to federal contract requirements
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
• Experience testing Salesforce solutions for federal government clients, particularly DHS or DoD
• Familiarity with cybersecurity compliance testing and ATO processes
• Experience testing compliance with Section 508 of the Rehabilitation Act
• Experience with automated testing tools for Salesforce environments
• Prior experience delivering user training or creating technical documentation