Technical Support & User Engagement Project Manager

General Dynamics Information Technology (GDIT) is seeking an experienced Technical Support & User Engagement Project Manager to oversee planning, coordination, and delivery of user support for a large National Institutes of Aging (NIA) data access and linkage initiative. The role involves leading project management across technical support and user engagement workstreams, ensuring timely completion of deliverables and effective communication with stakeholders.

Responsibilities:

• Develop and maintain project plans, schedules, milestones and budgets for DUA workflows, privacy board coordination, user support, training, documentation, and reporting
• Manage day-to-day execution across program support workstreams, tracking progress, risks, and issues, ensuring timely completion of key deliverables
• Serve as a primary liaison for user engagement and technical support, ensuring clear communication with federal stakeholders, researchers, and technical teams
• Organize and facilitate user engagement and governance meetings, prepare agendas, capture decisions, and manage action items to closure
• Monitor operational performance using dashboards and metrics, tracking user support responsiveness, DUA turnaround times, training completion, disclosure review volumes, and satisfaction indicators; drive corrective or preventive actions as needed
• Support all DUA-related workflows, including intake, amendments, non-federal DUAs, requirements tracking, and privacy-related approvals
• Coordinate development of training materials, webinars, masking instructions, user guides, onboarding documentation, and compliance resources that help researchers understand policies and required workflows
• Support analytic output and disclosure review workflows by organizing automated and manual review tasks, coordinating reviewer assignments, tracking timelines, and ensuring compliant documentation
• Capture lessons learned, standardize templates, and proposing process enhancements to improve user experience and throughput
• Assist with project-level planning and execution of study closeout and transfer requirements, including documentation, activity tracking
• Support public‑facing website content planning and updates by coordinating documentation, user guidance, training content, and program announcements

Requirements:

• Bachelor's degree in public health, health services research, information systems, project management, public administration, or a related discipline
• 5+ years of relevant experience
• Experience with CMS Accrual Data
• 3+ years of technical experience providing technical assistance and communicating with grantees
• 2+ years of experience on projects of comparable size and scope
• Possess knowledge of federal communication policies
• Current professional certifications (PMP, CISSP, CISM, SANS GSNA)
• Demonstrated experience managing projects in federal research, health, or health research environments, involving complex intake, coordination, and policy or governance workflows
• Strong understanding of project management practices, including scope, schedule, risk, stakeholder management, documentation, and reporting in a federal program context
• Ability to collaborate effectively with technical, policy, and user support teams, translating program goals and policies into executable project plans and resource needs
• Experience working with federal data access, privacy, and governance workflows in close coordination with technical and policy leads, including DUAs, privacy board processes, and compliance approval pathways
• Excellent organizational skills, with proven ability to manage multiple concurrent workstreams and deadlines across diverse operational areas
• Strong written and verbal communication skills in English, including preparing clear status reports, stakeholder communications, training materials, and government-ready documentation
• Ability to obtain and maintain a Public Trust or higher and authorization to work in the United States. Work visa sponsorship will not be provided for this position
• Work will be performed during regular business hours, East Coast time
• Travel at 10–25% to support on-site collaboration primarily in the DC Metro area
• 5+ years of experience managing projects involving federal research programs, data access or sharing programs, or health services research operations, including significant stakeholder engagement and training/technical assistance components
• Prior experience supporting HHS agencies on data access, data sharing, or real-world data initiatives, particularly in aging or health services research
• Familiarity with DUA lifecycles, governance reviews, disclosure review processes, program metrics, and workflows for secure research environments
• Washington, DC metropolitan area preferred