Business Support/Operations Analyst

Job Title: IT Business Analyst II

Location: Charlotte, NC (Hybrid, onsite day 1; minimum 3 days per week)

Duration: Contract - 12 months (potential contract-to-hire; no sponsorship now or in the future)

Pay Range: $44.62/hr (W2)

Job ID: 373820

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an IT Business Analyst II to join our dynamic team supporting Bank of America's Erica, Chat, and Voice Technology organization. The ideal candidate will have strong experience in logistical and business analysis support, executive communication, and MS Office productivity, and a proven ability to operate effectively in a high-pressure environment while driving clarity, organization, and timely delivery.

Responsibilities:

• Participate in meetings and capture takeaways, decisions, and action items to support accountability and follow-through.


• Create and maintain consistent project progress reports consolidating major updates, risks, and watch items.


• Assist with strategic projects including presentation development, data analysis, and executive-ready materials.


• Communicate with leaders and stakeholders to gather requirements, convey updates, and align on priorities.


• Prepare and maintain a forward-looking calendar of internal and external events, milestones, and key deadlines.


• Provide back-up administrative and logistical support as needed to ensure continuity of operations.

Required Skills & Qualifications:

• Advanced proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.


• Strong organizational, time management, and prioritization skills with attention to detail.


• Ability to work effectively under pressure and within time constraints.


• Polished written and verbal communication skills and stakeholder engagement capability across all levels.


• Demonstrated proactive mindset, ability to learn quickly, and handle new responsibilities.


• Strong interpersonal skills with the ability to adapt to diverse perspectives and styles while maintaining confidentiality.

Preferred Skills:

• SharePoint design and development experience.


• Experience with Ariba, eRequest, ARM, Concur, Workday, and WebEx.


• Advanced Excel skills such as pivot tables, VLOOKUP, and conditional formatting.


• Domain knowledge of banking and financial applications.

Additional Application Notes

• On resume: include current location, relocation plan, start availability, and any cooling-off requirement.


• Interview process: 1-2 rounds, video required. Glider ID verification.


• Submission limit: maximum of 3 candidates per vendor.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Ensure your resume includes current location, relocation plan, availability, and any cooling-off details.