Solutions Engineer

Newton Research is a fast-growing software start-up specializing in AI solutions for marketing analytics. The Solutions Engineer role focuses on driving product growth by enhancing customer adoption and engagement with the platform, serving as a liaison between customers and internal teams.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customer interactions and translating them into actionable feedback for the product and AI teams