Manager, Subscription & Custom Services Sales Specialists

Adobe is a leader in creative software solutions, empowering individuals and businesses to achieve their goals through innovative tools. The Manager, Subscription & Custom Services Sales Specialists will lead a team focused on driving growth through subscription and custom professional services, ensuring enterprise customers realize value from Adobe's offerings.

Responsibilities:

• Define and execute industry-aligned sales strategies to accelerate growth across subscription and professional services
• Drive predictable revenue through new business, account expansion, upsell, and cross-sell opportunities
• Own quota attainment, forecasting accuracy, and overall pipeline health
• Partner with enterprise sales leaders to influence complex transformation initiatives and long-term success strategies
• Recruit, coach, and develop a high-performing team focused on consultative, value-based selling
• Create an inclusive, accountable, and collaborative team culture centered on customer success
• Empower the team to exceed bookings targets and build long-term customer partnerships
• Support career growth through mentoring, coaching, and development opportunities
• Build relationships with senior customer stakeholders to understand business goals and align solutions to outcomes
• Lead complex solutioning discussions, including custom SOWs, success plans, and enterprise service strategies
• Act as a trusted advisor throughout the sales lifecycle, ensuring alignment across business, delivery, and value realization
• Partner closely with Sales, Customer Success, Product, Marketing, and Delivery teams to create seamless customer experiences
• Align with delivery leadership to support successful execution, satisfaction, and long-term retention
• Share field insights to improve offerings, packaging, and go-to-market strategy
• Drive disciplined pipeline management, forecasting, and execution through CRM tools such as Dynamics
• Use data and performance metrics to identify trends and improve sales effectiveness
• Implement scalable guidelines to improve efficiency and customer impact
• Leverage Adobe AI capabilities to enhance individual and team performance
• Stay informed on industry trends, customer needs, and emerging technologies shaping digital experiences
• Represent Adobe as a leader in customer success excellence internally and externally
• Share insights, guidelines, and success stories across teams and with customers
• Travel for customer engagement, team development, and collaboration is expected (approximately 30%)

Requirements:

• Proven experience leading enterprise or professional services sales teams and exceeding growth targets
• Strength in consultative selling, solution strategy, and managing complex deal cycles
• Strong communication, presentation, and stakeholder management skills
• Demonstrated ability to build relationships with senior executives
• Experience hiring, coaching, and developing sales talent
• Customer-first approach supported by analytical and critical thinking
• Ability to collaborate effectively across Sales, Product, Delivery, Customer Success, and Marketing
• Comfort working in a fast-paced, matrixed environment
• Curiosity for evolving technology trends and business challenges, including emerging AI opportunities
• Strong problem-solving skills to navigate customer and internal challenges
• Familiarity with Adobe Experience Cloud and related service offerings is a plus
• Experience leading subscription or SaaS-related services sales teams
• Background in digital transformation, customer experience, or consulting
• Experience working with large, complex enterprise organizations
• Passion for innovation, leadership development, and delivering customer value