Senior Technical Producer II (MARVEL SNAP)

Second Dinner is an award-winning independent game development studio known for creating engaging gaming experiences, including their flagship game, MARVEL SNAP. The Senior Technical Producer II will collaborate with engineering, design, and live operations teams to manage the production of the Marvel SNAP Shop, ensuring smooth operations and enhancing player experiences.

Responsibilities:

• Own the end-to-end production of the Marvel SNAP Shop team, including mobile, steam and web storefronts, from feature development through live operations
• Partner with product, engineering, and design teams to define requirements, prioritize the backlog, and deliver improvements on schedule
• Oversee and make critical decisions on issues, ensuring fast resolution with minimal player impact
• Coordinate release schedules and configuration changes with product, marketing, QA, engineers, and design
• Follow and evolve checklists to build, deploy, and release updates, and manage live configuration changes
• Monitor performance, payment flows, and transaction health; proactively identify and escalate anomalies
• Manage external development and platform partner relationships related to payments, storefronts, and integrations
• Work with engineers to improve performance, reliability, and conversion as well as reducing operational costs
• Proactively identify and mitigate bottlenecks to keep the team running smoothly
• Ensure the team works at a sustainable pace and continuously improves
• Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings
• Champion the project vision to the team

Requirements:

• Experience shipping and supporting a live game or live service as a technical producer or technical program manager
• Familiarity with e-commerce or direct-to-consumer platforms, including payment flows, storefront management, and player-facing transactions
• Hands-on experience with a version control software like GitHub
• High levels of empathy and support for team members
• Positive and optimistic leadership style and the ability to stay cool under pressure
• Excellent and flexible communication skills whether in person, over Zoom, or in writing
• Comfortable with ambiguity while working to reduce the cone of uncertainty
• Love for playing and making great games
• GitHub (or similar)
• Experience with AWS or another Cloud provider
• Experience working on a live mobile game
• Experience using Unity
• Experience with the app stores – Apple App Store, Google Play Console, Steamworks, Samsung Seller Portal