Base24 L3 Production Support Lead

Job Title: Base24 L3 Production Support Lead

Location: Charlotte, NC

Duration: Contract - 12 months

Pay Range: $70.23/hr (W2)

Job ID: 373875

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Site Reliability Engineer III (L3 Support Lead) to join our dynamic team. The ideal candidate will have strong experience in ACI Base24 on HP NonStop, ISO 8583, and ATM/POS transaction processing and a proven ability to lead L3 support, resolve production issues, and coordinate cross-functional delivery.

Responsibilities:

• Serve as L3 team lead and single point of contact for delivery coordination.


• Coordinate with L2 support, development, testing, and other stakeholders.


• Own tracking, monitoring, and status reporting of activities and incidents.


• Lead resolution of production issues in Base24 ATM and POS environments.


• Mentor team members and promote operational best practices.

Required Skills & Qualifications:

• 8+ years of experience with ACI Base24 on HP NonStop for ATM and POS transaction processing.


• Hands-on programming in TAL, COBOL, and C on NonStop.


• Strong knowledge of ISO 8583 and ATM message protocols (NDC, STM, PSTM).


• Experience with Oracle GoldenGate and TSS.


• Proficiency with production support, incident management, and stakeholder communication.

Preferred Skills:

• Knowledge of RMS on HP NonStop.


• Familiarity with Agile and Waterfall methodologies.


• Experience with Python and Splunk for automation and observability.


• Exposure to Java or J2EE.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.