Strategic Customer Success Manager

Dataiku is the Platform for AI Success, providing an enterprise orchestration layer for building, deploying, and governing AI. The Strategic Customer Success Manager is responsible for managing a portfolio of large enterprise accounts, ensuring customer satisfaction and product adoption while collaborating with various teams to exceed expectations.

Responsibilities:

• Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
• Gains an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services
• Help clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements
• Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked
• Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction
• Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks
• Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships