Associate Project Manager

ABB is a company that helps industries run leaner and cleaner, empowering its employees to make a significant impact. The Associate Project Manager will coordinate aspects of Electrical Preventative Maintenance projects, manage customer relationships, and oversee financial and administrative tasks related to project execution.

Responsibilities:

• Project Planning & Performance
• Conduct analysis of planned vs. actual project performance
• Prepare materials and assist in project reviews
• Maintain and adhere to billing plan milestones
• Control documentation accuracy and consistency per agreed procedures
• Customer & Contractor Management
• Develop and maintain relationships with key customer contacts and contractors
• Manage the complete lifecycle of customer deliverables, including scheduling contractors and ensuring work completion
• Maintain customer satisfaction and identify new business opportunities
• Financial & Administrative Oversight
• Track financials, issue POs, process change orders, and manage invoicing
• Review and process quotes for cost-effective solutions
• Build and improve assigned account scorecards
• Material & Operational Coordination
• Research and order materials, coordinate with contractors, customers, and suppliers, and handle returns
• Utilize the company’s service platform to monitor and track progress
• Ensure schedule flexibility (including weekends/nights) with limited travel to customer sites

Requirements:

• High school diploma/GED required; Bachelor's degree preferred
• Minimum 3 years experience in customer service, account management and/or project support, with demonstrated success in building relationships
• Excellent customer service skills, attention to detail, and motivation to achieve high customer satisfaction
• Strong analytical and problem-solving ability to define issues, collect data, draw conclusions, and implement solutions
• Familiarity with electrical and mechanical services or willingness to learn technical aspects quickly
• Adaptability in fast-paced, changing environments, with skill in handling ambiguity and conflict resolution
• Proven coordination and communication skills to align internal teams and customers, meeting unique requirements
• Candidates must already have work authorization that would permit them to work for ABB in the US
• Bachelor's degree preferred
• Construction project management experience preferred, with ability to manage complex deliverables and timelines