Senior Business Analyst (Government Services)

Insomniac Design is a company focused on delivering exceptional value through skilled project management. The Senior Business Analyst will serve as a trusted advisor, leading requirements gathering and ensuring high-quality processes throughout the project lifecycle.

Responsibilities:

• Lead product requirements gathering, documentation, and validating processes throughout the project lifecycle
• Lead discussions with clients, stakeholders, users, and internal team members to analyze, discuss, and document functionality
• Collaborate cross-departmentally to refine and validate requirements and functionality, capturing assumptions and creating alignment of purpose
• Lead the creation of Business Requirements Specifications, User Stories and Acceptance Criteria
• Support QA with test case development
• Assist in the testing process to refine requirements
• Own and successfully conduct the process of measuring, reporting and meeting requirements
• Recommend changes to the product roadmap based on requirements evolution

Requirements:

• Bachelor's Degree in Computer Science, Computer Information Systems, Data Science, Business Administration, or related field
• Relevant business analyst credentials and certifications, such as CBAP, PMP, and Agile
• 5+ years experience as a Business Analyst
• Proficiency in requirements management methodologies for digital product development, such as BABOK
• Experience in creating and maintaining requirements, user acceptance testing strategies, and maintenance documentation
• Experience using digital development tools (i.e., Jira, Confluence, Figma)
• Experience with Web Products built on a variety of platforms
• Ability to lead client, stakeholder, and user-facing discussions
• Ability to define and document Business Analyst process definition, including best practices and continuous improvement of responsibilities
• Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously
• Excellent communication skills including the ability to communicate complex concepts clearly and succinctly to internal and external stakeholders
• Experience working with federal, state, or local government agencies to analyze legacy systems, modernize service delivery, or improve citizen-facing platforms
• Demonstrated ability to navigate complex stakeholder environments, including inter-agency coordination, regulatory compliance, and public sector governance models
• Skilled in translating policy, legislative, or operational mandates into actionable system requirements and digital workflows
• Familiarity with documenting business processes and functional specifications for government digital services, including case management, licensing, or application processing systems