Performance Manager, Customer Training (West USA)

Sunbelt Rentals, Inc. is a leading company in the equipment rental industry, dedicated to providing exceptional service and a wide range of equipment. The Performance Manager, Customer Training is responsible for recruiting, coaching, and supervising field safety trainers while ensuring optimal productivity and growth in safety training revenue.

Responsibilities:

• Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities
• Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
• Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit ST paperwork to ensure forms are completed correctly, and they are stored in the LMS
• Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts
• Lead the trainer recruitment and trainer onboarding processes. Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers
• Work with branch managers to actively recruit branch trainers and Customer Evaluators (CS). Coach and mentor branch contributors and provide on-going support to ensure engagement. Identify non-participating CEs and engage them in the program
• If certified, conduct equipment operator certification and general safety training for customers to augment ST staffing as needed. Maintain current equipment operator and other related certifications
• Support the development of the annual budget for the assigned coverage area
• Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed
• Seek opportunities to profitably grow the business to include partnering with local industry group chapters, ST coverage area expansion and optimization, upselling/cross-selling, etc
• Work with the National Account and Strategic Account teams to sell training to large customers and include training in National Account agreements
• Attend sales team meetings to promote the training product offering and discuss new products and other updates to our program. Train the sales teams how to sell safety training

Requirements:

• Bachelor's degree or equivalent
• Demonstrated leadership and supervisory skills
• Understanding of a Profit and Loss Statement and its levers
• Broad knowledge of construction industry safety standards, practices, and regulations
• Dependable, organized, motivated, and self-starter
• Customer-service and solutions oriented
• Ability and willingness to travel; overnight travel may be required (20%-40%)
• Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook