Strategic Customer Success Manager (PST)

Hyperproof is a company focused on risk and compliance management, and they are seeking a Strategic Customer Success Manager to enhance customer relationships. The role involves acting as a trusted advisor to customers, ensuring value delivery, and collaborating with internal teams to address customer needs and drive success outcomes.

Responsibilities:

• You’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issues
• You’ll move the customer along the defined customer journey, helping deliver, measure and manage value outcomes
• You'll develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within the portfolio
• You'll Work alongside account management to ensure upsell opportunities are identified, prioritized, supported, and won
• You'll partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customer’s needs
• You'll elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadership

Requirements:

• 5+ years of experiencing delivering success to end using customers in a SaaS/Technology environment
• Experience in operating with significant autonomy in complex and ambiguous situations
• Bachelor's Degree preferred
• Bonus: Familiarity with InfoSec/Regulatory compliance