Revenue Analyst

Shoplift is an innovative A/B testing platform designed specifically for Shopify merchants, helping brands optimize their revenue through data-driven decisions. As a Revenue Operations Analyst, you will be responsible for building systems and processes that enhance the performance of the sales organization, ensuring effective execution and maximizing the value of sales tools like Gong.

Responsibilities:

• Own Gong from end-to-end: Admin, rollout, adoption, and maximizing value across the team
• Build curated call libraries (best discovery, demos, objection handling, closing calls) for onboarding and ongoing training
• Design structured coaching programs using reps' actual calls with performance scorecards (talk-time ratios, question quality, objection handling, pricing confidence)
• Create 30/60/90 day ramp plans with listening assignments, feedback loops, and skill-building milestones
• Run deal reviews and pipeline inspection using call recordings to surface risks and opportunities
• Conduct win/loss analysis from calls to identify what's working and refine messaging
• Build and maintain talk tracks, battlecards, and snippet libraries based on real call performance
• Design and execute new hire onboarding programs that get AEs productive fast
• Develop training materials, playbooks, and ongoing skill development programs for the sales team
• Create performance management frameworks and scorecards that help managers identify coaching opportunities
• Track rep performance metrics and surface insights proactively to leadership
• Build systems and frameworks that free managers to coach instead of handling admin work
• Design ramp plans, coaching templates, and 1:1 structures for sales managers
• Partner with sales leadership on team performance reviews, quota attainment tracking, and skill gaps
• Support partner managers with activity tracking, pipeline visibility, and performance management
• Ensure partnership activity is documented, revenue attribution is accurate, and commissions are transparent and timely
• Collaborate with leadership on sales team scaling—what infrastructure needs to exist as we grow
• Manage commission tracking and payout systems for AEs and partner managers
• Partner with external rev ops agency on forecasting, pipeline reporting, and CRM hygiene
• Build dashboards and reports that give leadership visibility into team performance
• Maintain HubSpot workflows and automation for sales processes
• Track key metrics (quota attainment, win rates, sales cycle length, average deal size) and surface trends
• Partner with Finance to ensure accurate revenue recognition, payment reconciliation, and commission disbursement