Account Manager - Mass Channel in Sales

KITSCH is a self-financed, female-owned global accessory brand known for its positive ethos. They are looking for a relationship-driven Account Manager to manage retail accounts, drive customer retention, and collaborate with various internal teams to enhance revenue and account strategies.

Responsibilities:

• Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact
• Manage regular communication cadences with all key retail partners and drive account retention and satisfaction across the full portfolio
• Represent the brand with professionalism and strategic intent in every retailer interaction
• Analyze sales data, market trends, and competitive activity to inform and execute account strategy aligned with the Director of Mass
• Lead Line Review meetings and secure new item distribution across your channel
• Identify and act on whitespace and expansion opportunities within existing and target accounts
• Plan, execute, and reconcile trade spend in partnership with Finance, with a focus on ROI, efficiency, and profitability
• Evaluate promotional performance and eliminate underperforming activity
• Maintain a forward-looking promotional calendar aligned to retailer windows
• Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured ahead of go-live
• Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements
• Monitor and report on post-launch performance across all accounts
• Identify and pursue brand block improvements and incremental display opportunities with retail partners
• Align display and reset activity to retailer calendars and seasonal windows
• Ensure all in-store programs meet profitability standards
• Define roles, responsibilities, and priorities for Sales Coordinators and lead them with clear expectations and accountability
• Coach and develop team members through regular feedback, check-ins, and performance conversations
• Identify gaps and build team capacity to meet evolving channel needs
• Maintain forecast alignment with the Inventory team and flag risks proactively
• Drive resolution of chargebacks and compliance issues in collaboration with relevant internal teams
• Act as the primary liaison between retail partners and internal stakeholders to ensure timely and effective resolution

Requirements:

• 3-5+ years managing retail accounts in CPG, beauty, or consumer products. Familiarity with Target, Ulta, and Walmart channels strongly preferred
• Analytical mindset with comfort in syndicated data tools (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation
• Proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts
• Cross-functional fluency with experience working alongside Finance, Supply Chain, Product Development, and Marketing teams
• Experience managing, coaching, or mentoring junior team members with the ability to delegate effectively and develop talent
• High attention to detail and strong follow-through on compliance requirements including retailer portals, OTIF, and chargebacks
• Ability to manage multiple accounts simultaneously in a fast-paced, high-volume environment without sacrificing accuracy
• Strong written and verbal communication skills with the ability to prepare and present compelling business reviews, line review decks, and sell-in materials