Enterprise Customer Success Manager - West Coast

Doppel is building the future of social engineering defense with their AI-native platform. As an Enterprise CSM, you will own and grow strategic relationships with large customers, ensuring they realize exceptional value from the platform while collaborating closely with Sales, Product, and Operations.

Responsibilities:

• Develop a deep understanding of each customer’s organization, objectives, and operational challenges
• Serve as a strategic partner and trusted advisor to senior stakeholders across Trust & Safety, Fraud, Security, and Brand Protection. Champion the customer’s voice internally to influence product roadmap and service delivery
• Design and execute tailored onboarding programs to drive adoption and early success
• Train and empower customer teams to maximize value from Doppel’s platform and threat intelligence capabilities
• Build strong, multi-threaded relationships across customer organizations—from analysts to executives
• Proactively monitor platform usage and health indicators to identify risk and ensure consistent engagement
• Lead Quarterly Business Reviews (QBRs) highlighting ROI, outcomes, and partnership growth opportunities
• Partner with Sales to identify and pursue upsell, cross-sell, and renewal opportunities
• Understand evolving customer needs and align Doppel’s solutions to their strategic priorities
• Act as the customer’s advocate in shaping Doppel’s product and operational roadmap
• Work cross-functionally with Product, Engineering, Marketing, and Threat Ops to deliver high-value outcomes

Requirements:

• Bachelor's degree required
• 3–5+ years of experience in Customer Success, Account Management, or equivalent roles—ideally within Cybersecurity, SaaS, or Threat Intelligence
• Understanding of LLMs, social engineering threats, and platform abuse detection is a plus (training provided)
• Proven ability to lead enterprise relationships with minimal oversight and deliver measurable results
• Strong data-driven approach to diagnosing risk, demonstrating ROI, and guiding customer strategy
• Excellent written and verbal communication, comfortable presenting to executive and technical audiences alike
• Thrives in a fast-paced, high-growth startup environment with shifting priorities and high autonomy