Customer Success Manager, Agency Partnerships

Triple Whale is the AI operating system built for modern e-commerce, helping brands optimize their business performance through actionable insights. As an Agency Customer Success Manager, you will support agency partners by providing technical problem-solving and strategic marketing advice, ensuring they maximize the value of Triple Whale's offerings.

Responsibilities:

• Proactive support to agency technical inquiries and problems via Slack, Support chat, and email
• Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks
• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients
• Revenue and renewal forecasting for agency-managed accounts
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Lead and present at agency meetings, both in-person and over video conference
• Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Triple Whale Customer experience

Requirements:

• Previous experience servicing customers in the ecomm space, highly preferred from a SaaS or agency environment
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Quick learner
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment