Entry Level Customer Service - Work From Home

American Income Life Insurance Company is a long-standing organization in the supplemental benefits industry that has supported families for more than 65 years. They are seeking dependable, motivated individuals for the role of Client Support & Benefits Specialist to assist clients in understanding their benefit options and provide a positive client experience.

Responsibilities:

• Speak with clients by phone or virtual meeting
• Provide general information about available products and services
• Answer questions related to current or requested coverage
• Review client needs and help identify suitable options
• Maintain accurate notes and client records
• Follow up with clients to ensure they receive proper support
• Stay updated on product changes, service updates, and company procedures
• Work with leadership to improve client experience and efficiency

Requirements:

• Dependable, motivated individuals who enjoy helping people
• Strong customer service mindset
• Professional communication skills
• Positive and reliable attitude
• Ability to build trust and rapport with clients
• Comfortable working independently from home
• Organized and able to manage multiple tasks
• Willingness to learn and be coached
• Sales, customer service, or client-facing experience is helpful but not required
• Entrepreneurial and goal-oriented
• Works well in a team environment
• Stays calm and professional under pressure
• Enjoys helping others
• Motivated by growth and advancement
• Able to communicate clearly by phone, video, and email