Lead Solution Engineer - Healthcare (Payer)

Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Lead Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts across the Healthcare Payer vertical, acting as a trusted advisor who drives innovation and improves business performance.

Responsibilities:

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines
• Solution Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance
• Business Problem Solving & Solutioning: Take ambiguous and sophisticated business problems, define the opportunity set, and recommend practical next steps. You will discover customer business needs, analyze requirements, and ultimately position the best Salesforce multi-product solutions
• Architectural Guidance: Convey a deep understanding of the customer's enterprise architecture. Evangelize the value proposition of the Salesforce Platform, including Financial Services Cloud, HeadlessCRM, Hyperforce, Data 360, Agentforce, MuleSoft, and Slack, while educating customers on customization and integration possibilities
• AI & Data Strategy: Develop technical Points of View (POVs) on the Context Architecture for AI (including RAG, grounding, and real-time data pipelines), Agentic AI Governance, and Hybrid Architecture (human + autonomous enterprise). Run customer-facing hands-on workshops with customers, and partner together for executing POCs (proof of concepts)
• Connect Experiences: Demonstrate through both executive-level and business-level software demos and rapid prototyping how connected experiences come to life. Build customized solutions tailored to multiple personas, showcasing how Salesforce will accelerate their business strategies. Leverage agentic coding solutions (like Claude Code, Cursor, and more) to bring these custom demos to life
• Innovation & Consensus Management: Bring focus to a client's decision-making process by evaluating solution options (such as build vs. buy) and driving consensus among key C-level collaborators and IT stakeholders
• Cross-Functional Orchestration: Lead cross-functional solutions guides, align them to the opportunity strategy, and share best practices with the broader Solution Engineering community

Requirements:

• B.S. in Computer Science, Software Engineering, MIS
• Minimum of 5 years of professional experience working in a collaborative team to solve technical problems in varied political environments
• Deep knowledge of enterprise software applications, relational databases, web technology, integration principles, and process orchestration
• Experience with machine learning concepts (predictive and generative AI), including GenAI usage experience and the ability to evaluate emerging AI/Data technologies
• Exceptional executive presence with solid oral, written, presentation, and interpersonal skills to articulate complex topics effectively to both C-suite leaders and technical decision-makers
• Willingness and ability to travel based on territory alignment
• Proven experience working as an architect, solution engineer, IT consultant, developer, or similar position in a customer-facing role
• Industry experience in Healthcare Payers, with an understanding of regulatory requirements, risk mitigation, and compliance (e.g., HIPAA) or core industry concepts such as shopping/quoting, care management, utilization management, member experience, broker management, underwriting, and provider network management
• Experience working with agentic code solutions (Claude Code, Cursor, Codex, Agentforce Vibes, etc)
• Salesforce Certifications (e.g., Health Cloud) and/or previous experience as a solution/sales engineer for a CRM company or systems integrator
• Hands-on experience in roles that required building, implementing, or administering enterprise software