Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

Walbridge is a company focused on supporting the utility scale solar market, and they are seeking a Customer Service Specialist to enhance their customer experience. This role involves managing customer inquiries, generating quotes, and ensuring effective order management while maintaining strong communication with customers and sales teams.

Responsibilities:

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Requirements:

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote-to-order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
• Strong attention to detail and commitment to accuracy
• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners