Manager, Services

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As a Services Manager, you will lead a team of Consultants and Project Managers, driving successful deployments of Celonis technology and ensuring strong customer engagement.

Responsibilities:

• Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
• Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Value and Adoption - Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy
• Product - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction. Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
• People - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Project managers and Consultants, specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
• Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
• Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Program Manager and Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall