AI Launch Specialist

Sage Care is a fast-growing Series A healthcare technology startup transforming healthcare by simplifying care navigation. The AI Launch Specialist will own the partner onboarding and implementation lifecycle, ensuring successful launches through strong relationships and collaboration with product and engineering teams.

Responsibilities:

• Own end-to-end customer implementation from kickoff through go-live and early adoption
• Architect and continuously improve implementation frameworks, playbooks, timelines, and best practices
• Serve as the strategic partner to customers during onboarding, aligning product capabilities with clinical/workflow needs
• Lead technical implementation efforts including integrations, data mapping, and configuration in collaboration with Product/Engineering
• Establish and manage rollout plans, training programs, and measurable success criteria
• Identify risks, manage escalations, and ensure strong cross-functional communication
• Create repeatable processes that support scaling from a handful of customers to dozens
• Set quality standards and develop tools to improve consistency and efficiency
• Develop trusted relationships with clinical, operational, and technical stakeholders at customer organizations
• Act as a subject matter expert on workflow redesign, change management, and clinical adoption of AI solutions
• Translate customer insights into product requirements, feature requests, and roadmap priorities
• Implement KPIs and dashboards to track implementation timelines, satisfaction, adoption, and ROI
• Design scalable processes for integrations, data ingestion pipelines, and environment configuration
• Drive continuous improvement and operational rigor as the company grows
• Evaluate and implement tools for project management, training, and analytics
• Strong communication skills are critical in engaging with partners to uncover their pain points and translate them into clear, actionable solutions
• Collaborate with partners to brainstorm and develop solutions to their challenges, ensuring alignment with their business goals and technical requirements
• Work closely with Product and Engineering teams to relay partner feedback, influencing product improvements and ensuring alignment with partner needs