Staff Product Manager, Post-Order Experience

Xometry is a digital marketplace that connects manufacturers with buyers at Fortune 1000 companies. As the Staff Product Manager for Post-Order Experience, you will architect the customer journey post-order and define the vision and strategy for the post-order lifecycle, focusing on AI-driven business opportunities.

Responsibilities:

• Develop and execute a comprehensive product strategy for the post-order ecosystem
• Identify and build the business case for AI-driven solutions within the post-order flow
• Act as the central hub between Engineering, UX Design, Business Operations, and Customer Service
• Oversee all post-order touchpoints, including order tracking, fulfillment logistics, and support resolution
• Confidently present product strategy, ROI on AI initiatives, and performance metrics to the Leadership Team
• Use a rigorous, analytical approach—leveraging experimentation frameworks and user research—to solve customer pain points and drive improvements in CSAT, NPS, and retention
• Lead the product direction for OMS implementation and optimization