Operations Manager, Project & Development Services

JLL is a leading global provider of real estate and investment management services. They are seeking a detail-oriented Operations Manager to support operational excellence within their Project & Development Services team, focusing on implementing and optimizing project delivery frameworks for large-scale capital projects. The successful candidate will leverage technology and process documentation to ensure high-quality deliverables while maintaining compliance with JLL standards.

Responsibilities:

• Implement established project delivery processes and adapt them to specific client requirements and project contexts
• Maintain and update process documentation including workflows, templates, checklists, and standard operating procedures
• Ensure all client-facing deliverables are professional, accurate, and aligned with JLL brand standards
• Create clear process guides that enable project teams to navigate approval requirements and governance structures
• Establish quality control checkpoints throughout project phases to ensure consistency and excellence
• Knowledge of principal project delivery, contract management, and risk considerations
• Leverage existing JLL technology platforms, project management tools, and reporting systems to maximize efficiency
• Identify opportunities to automate manual processes and improve data accuracy through technology solutions
• Maintain proficiency in JLL's standard tools and templates, ensuring proper application across all project deliverables
• Recommend technology enhancements or new tools that could improve project delivery and team productivity
• Support implementation of digital solutions that enhance client experience and operational transparency
• Utilize and customize JLL's library of templates, forms, and client deliverables for specific project needs
• Ensure all project documentation meets JLL quality standards and reflects professional brand presentation
• Develop supplementary templates or tools as needed to address unique project or client requirements
• Maintain version control and organize document repositories for easy team access and collaboration
• Review client-facing materials for accuracy, completeness, and professional presentation before distribution
• Monitor process effectiveness and identify opportunities for improvement based on team feedback and project outcomes
• Establish protocols for data management and enforce rules amongst a team of project management professionals
• Participate in lessons learned sessions and help translate insights into actionable process enhancements
• Track key performance indicators (KPIs) to measure process adoption and operational effectiveness
• Partner with project managers to provide operational support and process guidance throughout project lifecycles
• Support onboarding of new team members on operational protocols, tools, and JLL standards
• Collaborate with JLL PDS leadership to align operational activities with strategic objectives and client expectations
• Coordinate with JLL functional teams including Finance, Risk Management, Legal, and Quality Assurance

Requirements:

• Bachelor's degree in Business Administration, Construction Management, Engineering, Operations Management, or related field
• 7-10 years of experience in project management, operations, or project controls roles within corporate real estate, construction, or professional services
• Demonstrated experience structuring and managing large-scale capital projects with budgets exceeding $50M
• Strong proficiency with project management software, Microsoft Office Suite, and data analysis platforms
• Proven ability to create professional, client-ready deliverables using established templates and brand standards
• Technology-focused mindset with track record of leveraging tools to improve efficiency and outcomes
• Solid understanding of construction delivery methods, industry practices, and capital project fundamentals
• Strong organizational skills with exceptional attention to detail and accuracy