Customer Service & Sales Support Rep. (Retail) - Remote - $17/Hr

Military Spouse Jobs is partnering with Concentrix to offer a remote Customer Service & Sales Support Rep position specifically for US Military Veterans and Spouses. The role involves providing inbound call support, assisting customers with product purchases, and maintaining knowledge of client products to enhance customer experiences.

Responsibilities:

• Provide inbound call support to understand customer needs and offer applicable product/service options accordingly
• Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
• Ask probing questions to ensure customers are purchasing the right products and services for their needs
• Identify and recommend additional accessories and protection services that fit the customers’ needs
• Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• A high school diploma or GED equivalent
• 6+ months of soft sales experience, with the ability to recommend tech products and accessories
• 6+ months of retail experience is a big plus
• Exceptional relationship-building skills, driven by positive, high-energy customer interactions
• A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
• Flexible availability to support various shifts and business needs
• A quiet, distraction-free environment to work from in your home
• Dedicated workspace: A quiet, professional environment free from distractions
• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
• Computer literacy: Strong computer navigation skills and general PC knowledge
• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone
• Familiarity with iOS and/or MacOS, or comparable technology