Key skills
Communication
About this role
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage and Life & Supplemental insurance policies. As a Member Care Representative, you will support members, many over the age of 65, in navigating their health insurance decisions with care and accuracy.
Responsibilities:
- Handle inbound and outbound calls lasting 15–30 minutes
- Help members understand and confirm insurance application details
- Communicate clearly, calmly, and compassionately—especially with older adults
- Follow required scripts and compliance guidelines while sounding conversational
- Protect sensitive Personal Health Information (PHI) at all times
- Take ownership of each interaction to ensure members fully understand next steps
Requirements:
- Comfort supporting customers who may feel anxious or confused
- Empathy, patience, and professionalism throughout long or consecutive calls
- Strong attention to detail and commitment to accuracy
- Ability to learn quickly and adapt to structured tools and systems
- Integrity and respect for confidentiality
- Full-time, 8-hour shifts
- Shifts between 8:00 am – 11:00 pm ET
- Weekend availability required (you will be working at least one weekend day)
- 100% remote with a private, quiet workspace
- Hard-wired high-speed internet required
- High school diploma or equivalent
- 1+ year of customer service experience (phone-based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
- English and Bilingual candidates encouraged to apply