Key skills
Computer proficiency with multiple windows and tabsBilingual English and SpanishVerbal and written communicationCommunication
About this role
InteLogix is a trusted leader in providing innovative solutions and exceptional services. The Customer Service Representative role focuses on solving customer problems, delivering excellent service, and collaborating with various departments to enhance customer satisfaction.
Responsibilities:
- Provide information about SNAP EBT transactions to customers
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed
- WiFi must be turned off at all times
- Windows Updates must be current
- Private and distraction free home work space with the ability to close a door