Client Manager - Site Design

Olsson is an engineering and design firm that focuses on improving the world through their services. They are seeking a Client Manager to serve as the main point of contact for key client accounts, ensuring client satisfaction and overseeing service management to meet engineering and design needs.

Responsibilities:

• Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans
• Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client
• Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects
• May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services
• Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service
• Manages client expectations and negotiates outcomes
• Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions

Requirements:

• Strong communication skills
• Ability to contribute and work well on a team
• A minimum of eight years of client experience with increasing responsibility
• Bachelor's degree in engineering or a related area is preferred