Teamcenter Support analyst
New York City, New York, United States of America
Contract
3 days ago
Key skills
PythonSQLShell
About this role
Job Title: Teamcenter Support analyst Location: Hybrid (Work from any nearby Infosys office) Duration: 6+ Months
JD:
JD:
Key Responsibilities
- Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
- Knowledge of Windows/Linux environments and basic SQL queries
- Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
- Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
- Good understanding of Teamcenter architecture, server components, and environment structure.
- Perform routine system checks, log analysis, and monitoring to ensure application stability.
- Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
- Document solutions, create knowledge articles, and support continuous improvement initiatives.
- Work with crossfunctional teams like CAD, infrastructure, and database teams to resolve complex issues.
Nice-to-Have Skills
Exposure to CAD integrations (NX, CATIA, Creo).
Understanding of ITIL processes (Incident/Change/Problem management).
Basic scripting knowledge (Shell, Batch, Python).
Exposure to CAD integrations (NX, CATIA, Creo).
Understanding of ITIL processes (Incident/Change/Problem management).
Basic scripting knowledge (Shell, Batch, Python).
Experience
5 +years of relevant experience in Teamcenter support or PLM application
support.
5 +years of relevant experience in Teamcenter support or PLM application
support.