Key skills
Chassis engineeringBody engineeringElectrical engineeringPowertrain engineeringCAN communicationJ1939 protocolAllison Doc toolingCummins InSite toolingBendix A-com toolingIDS toolingPICO scopePEAK CAN analysis platformVector CAN analysis platformRoot Cause AnalysisCommercial Class B driver’s licenseMicrosoft Office SuiteCustomer relation skillsProject ManagementCommunicationDecision Making
About this role
Blue Bird Corporation is a recognized leader in school bus technology and innovation. The Field Service Engineer will provide technical support to the Field Service Representative team, troubleshoot complex issues, and manage PLM design projects to improve product reliability and performance.
Responsibilities:
- Build strong, trusting relationships with the Field Service Representative team
- Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
- Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
- Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
- Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
- Complete field campaign instructions, troubleshooting guidelines and manuals
- Assist other Field Service Engineers when needed
- Perform other assigned tasks
Requirements:
- Engineering level chassis, body, electrical and/or powertrain technical knowledge
- Experience in CAN communication and/or J1939 protocol
- Excellent communication and customer relation skills
- Rational decision making and problem-solving ability
- Detail oriented with a high degree of accuracy
- Proven track record of working independently, following-through and solving problems quickly
- Proven track record of working together as a team working collaboratively to solve problems
- Availability for travel depending on customer needs
- Derive and execute creative diagnostic strategies when published T/S is exhausted
- Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc
- Fluent with advanced level tooling such as PICO scope
- Familiarity with commercial CAN analysis platforms such as PEAK or Vector
- Experienced in Root Cause Analysis processes & program
- Commercial Class B driver's license
- Proficient in Microsoft Office Suite
- Bachelor's Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
- 5+ years of automotive manufacturer (OEM) engineering level technical service support
- 8+ years school bus or 10+ years medium duty truck experience
- Ability to anticipate and understand customer needs and provide guidance
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters
- Strong project management skills. Exposure to difficult or complex projects a plus
- Ability to influence stakeholders
- Effective communication and ability to communicate complex details in a clear manner