Field Engineer

TurbineOne is a fast-moving startup focused on enhancing situational awareness for national security. They are seeking a Field Engineer to deploy machine learning solutions, ensuring seamless integration and optimal performance in high-stakes environments while collaborating with both development and customer teams.

Responsibilities:

• Be willing and able to travel up to 50% of the year
• Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS)
• Identify and define integration processes for integrating FPS with existing and emergent systems
• Write Software Scripts to enable system integrations and workarounds
• Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions
• Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies
• Develop detailed integration plans, timelines, and documentation to guide the implementation process
• Provide hands-on technical support and training to customers during the integration and deployment phases
• Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities
• Ensure successful field deployments by troubleshooting and resolving integration issues promptly
• Provision and configure FPS deployments for each engagement you are assigned to
• Meet with customers to gather and understand their specific integration needs and constraints
• Design and document a tailored integration process for the customer’s existing or emergent systems
• Write a js or python script to route data generated in FPS to a client system via api subscription
• Deploy and configure FPS on-site, ensuring seamless integration with the customer’s infrastructure
• Provide technical training and support to customer teams, ensuring they are confident in using FPS
• Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback
• Troubleshoot and resolve any technical issues that arise during integration and deployment

Requirements:

• Be willing and able to travel up to 50% of the year
• Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS)
• Identify and define integration processes for integrating FPS with existing and emergent systems
• Write Software Scripts to enable system integrations and workarounds
• Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions
• Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies
• Develop detailed integration plans, timelines, and documentation to guide the implementation process
• Provide hands-on technical support and training to customers during the integration and deployment phases
• Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities
• Ensure successful field deployments by troubleshooting and resolving integration issues promptly
• Provision and configure FPS deployments for each engagement you are assigned to
• Meet with customers to gather and understand their specific integration needs and constraints
• Design and document a tailored integration process for the customer's existing or emergent systems
• Write a js or python script to route data generated in FPS to a client system via api subscription
• Deploy and configure FPS on-site, ensuring seamless integration with the customer's infrastructure
• Provide technical training and support to customer teams, ensuring they are confident in using FPS
• Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback
• Troubleshoot and resolve any technical issues that arise during integration and deployment
• High standard of ethics, grit, integrity, and moral character
• 5+ years of work experience in system integration, preferably within defense or related industries
• Strong understanding of machine learning concepts and their practical applications
• Good understanding of networking concepts, LAN vs WAN, ssh, ip, DHCP etc
• Proven experience in integrating complex software systems with existing infrastructure
• Excellent problem-solving skills and ability to think critically in high-pressure environments
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Willingness to travel frequently and work on-site with customers as needed
• Must be eligible to obtain a clearance with the U.S. government
• A college degree in Computer Science, Engineering, or related field is preferred
• Experience in engineering complex production systems
• Proven track record in system integration and deployment
• Experience working in resource-constrained environments
• Strong technical documentation and communication skills