Business Support Analyst II

Role Overview

• Assist in the various initiatives for Loan Administration
• Provide autonomous decision making for the Loan Admin functions
• Manage updates for publishing, project tracking, policy and procedure creation, process mapping
• Perform pre and post board audits, and any other projects as assigned by management
• Drive and implement operational process improvements
• Ensure adherence to operational policies and procedures
• Data Entry into the Loss Draft Module
• Register Imaged Checks into the Loss Draft Module
• Provide Imaged Check Copies to the Loss Draft Staff
• Document Indexing
• Hold Drawer Research
• Act as back up for Disbursement Report Generation
• Act as back up for Deposit Report Generation
• Perform client servicing system deposits when needed
• Adhere to a set schedule.

Requirements

• High School Diploma/GED required
• Intermediate to advanced data manipulation skills in Microsoft Excel is a must.
• Experience in technical writing and process mapping.
• Ability to analyze and document operational processes.
• Ability to work independently and efficiently manage multiple tasks simultaneously in a fast-paced environment.
• Must be detail oriented with strong organizational, analytical and trouble shooting skills.
• Strong presentation skills.
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years’ experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.